Terms of service

Contact

The Shoe Lace Ltd

Unit 6, Rake Business Park
Rake
Hampshire
GU33 7PN
United Kingdom
Phone: (+44) 0173 089 0324

Email: francis@theshoelace.co.uk

Vat number: GB945014146

A British registered company - Company number: 6800778

Shipping Policy

Delivery

We dispatch our orders via Royal Mail and Parcelforce, and occasionally by courier. You can review our shipping rates in the shipping policy page.

Back Orders

If your item is not in stock, we will place it on back order for you. If the item(s) are likely to take more than two weeks to be back in stock you will be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We are VAT registered. Our VAT number is 945014146.

For orders placed where the delivery address is outside the VAT collection area and to where we are sending the order directly the vat will be automatically deducted from the order when you enter your country of delivery in the checkout section of the website.

As a purely internet-based mail-order company, The Shoe Lace Ltd is legally ineligible to participate in the VAT Retail Export Scheme, which reimburses VAT to customers when they purchase goods for personal export outside of the EU.

Credit Card Security

We accept payment using Shopify Payments (ShopPay) and Opayo (SagePay) combined with Elavon payment services .

We can take credit card details over the phone if you are happy to use this method.

We do not store any payment details on our own systems. The details are all handled on the secure servers of the above mentioned payment handling companies.

You may alternatively send us a cheque. Whilst we don't recommend sending cash through the post we will happily accept cash should you be mad enough to do so - if sending cash you recommend that send it via registered mail or special delivery mail!!

Guarantee

We guarantee your satisfaction. All of our products can be returned in an as new condition within 14 days - i.e. they must be returned in their original packaging, unused and in a sellable condition.

All shoe & boot stretchers, boot shapers and shoe trees, come with a one year guarantee against breakage or malfunction.

All shoe horns come with a three month guarantee against breakage or malfunction.

All other products come with a 30 day guarantee.

For all guarantee returns the returnee is responsible for the return postage to us.

Our returns policy can be seen near the bottom of this page.

Copyright

Photographs: Copyright in the photographs taken by the company resides with the company. Any unauthorised use will incur a charge of £500 per use.

Privacy Policy

 

You can review our Privacy Policy on the privacy policy page.

Returns Process

You can review our Returns Process on returns policy page.